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Logistics and Export Agent

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Date: 27-Mar-2019

Location: Mold, FLN, GB

Company: Tate & Lyle


Business Unit/Function

Tate & Lyle Food & Beverage Solutions

Date January 2019







Reports to (Title)

Logistics Team Leader - Mold

Manager One (Title)

Supply Chain Manager EMEA

Direct Reports


Key Relationships

External customers; sales colleagues; CS; 3rd Party Logistics operators; production; planning; purchasing; warehouse; QC; Finance.


Promote a positive and professional brand image of Tate & Lyle through the provision of world-class logistics service and the accurate end-to-end management of all sales orders & export documentation to achieve on time, in full delivery, without error or Customs discrepancies.  Build effective and respectful internal and external relationships with a view to playing an active role in team-working and shared focus on efficiency and effectiveness for the benefit of both the customer and the company.  To capture and report any customer-facing issue and resolve fully to the customer’s satisfaction. To take personal responsibility for achieving KPI targets and managing own performance.


  • Comply with all legal and company Health and Safety requirements.
  • Carry out responsibilities / duties so as to ensure food safety, legality and quality.
  • Keeping customer service and sales colleagues informed of delivery dates, updates or problems, working with them to ensure an acceptable solution is found.
  • Management of Perfectly Executed Order (PXO) performance on-time, in full, no errors, no complaints with monthly reporting of any reasons for failure.
  • Ensure accurate & legalised country / product specific export documentation is prepared for each order according to payment / INCO terms in good time to achieve promised despatch / delivery dates.  This includes delivery documents, product specifications, Material Safety Data Sheets, health certificates, certificates of analysis, certificate of origin, EUR 1, ATR, T1, Carnet TIR, export declaration and others as required including accurate labels.
  • Knowledge of Customs regulations and processes including export, inward processing, preferential trade and understanding of embargos, sanctions, licences and IPR processes.
  • Making shipping arrangements (Land, air and sea) to achieve on time, in full delivery of goods without document error or complaint (in line with PXO requirements) ensuring close cost control and accurate recharging of costs where appropriate.
  • Maintain accurate record of costs incurred and process related purchase invoices on receipt.
  • Using tracking tools, maintain overview of all goods in transit, capturing export & entry certificates as required, until successful handover is complete and keeping customer fully updated of progress.
  • Efficient resolution of customer queries by email, telephone call or letter as required.
  • Capturing and logging any customer affecting issue / complaint within T&L quality system including customer returns.
  • Ensure any damages are recorded, proof captured, customer credit notes issued and insurance claims logged in line with the T&L Customer Issue process.
  • Maintain and centrally store accurate records to agreed formats & audit requirements.
  • Develop and maintain excellent relationships with customers and colleagues across T&L.
  • Any other tasks required to provide world class customer service to our customers.











  • Key Performance Indicators
    • Accurate management of system dates using T&L Open Orders Report to ensure:
      • Adequate timing for order phases (eg. Production, Logistics etc);
      • No late despatches;
      • No late collections.
    • Document creation accuracy – no more than 1 error /month.
    • No documentation failures / Customs issues.
    • Positive feedback from customers and colleagues.
  • PXO > 90% across the business
  • No accidents – we have no higher priority than safety – strictly follow all safety rules and create / support safe environment.  Safety is everyone’s responsibility.
  • Integrity – to always do what is right. To report correct / true data and inform of incorrect behaviours.
  • Teamwork – encourage and co-operate with other team members (globally) in order to achieve the right outcome for the business.








  • Professional logistics expertise
  • Self-motivated , pro-active team player
  • Ability to multi-task and work accurately under pressure
  • Excellent communication skills
  • Knowledge of import and export processes


Willing to travel occasionally for training, meetings and customer visits



GCSE Maths & English, customer service NVQ (or similar) desirable plus commercial training and customs certification (desirable)


 Export/Inport customer service experience desirable


Good verbal and written communication skills including email

Excellent telephone manner

Good knowledge of MS Office

Knowledge of Oracle / SAP an advantage but not essential – full training will be given

Problem solving skills

Decision making skills

Results orientated and target focused

Willingness to work with others in a flexible and positive manner


Knowledge specific to the position:


  • Export documentation and process including INCOTERMS
  • Logistics / transport organisation
  • Handling of customs documents
  • Inward processing ( IPR )
  • Good knowledge various types of trading and bank documents