Introduction

We make food extraordinary. For over 150 years, we’ve been driven by our passion to create food people love. Because we’re food people. It’s not just what we do. It’s what we love. Our deep technical expertise and passion drive the innovation and creativity that thrive within our business. 

To best support our business around the globe, our IT function has moved to a partnership model of service delivery. The lynch pin between users and our technology, we solve every day problems but are pivotal in the successful roll out and adoption of business-led IT projects. Based in our London HQ, working in a small team you will be supporting 180 people in our corporate and commercial functions with senior leaders and Executives your key client group, but as a global business you’ll be part of a broader team, also supporting colleagues in 3-4 EMEA office locations, with occasional travel to Mold, North Wales.

With no two days the same, this role would suit an IT professional with previous experience in a similar role, passionate about technology, and quick to build credibility and relationships with senior stakeholders.

What we are looking for in this role

Technical expert

• Confident and experienced in supporting users with MS applications, MO365 and an array of video presence technologies – MS Teams, Zoom, Cisco –

• A good understanding of SAP and Hyperion would be beneficial

• Comfortable with successfully solving issues related to HP hardware and Apple devices

Business partnering

• Confidence in providing frontline support to Executive Committee and Senior Leadership

• Adept at translating IT problems and communicating in a relatable manner to the end users, and be the single point of contact for critical IT incidents

• Unflappable in a crisis, a calming influence and driven to provide positive, high quality end-user experience

• Committed to provide support in a timely manner in line with SLA’s

• A customer first approach

Curious problem solver

• Able to apply critical thinking to get to the route of problems. And be able to work with others and also give guidance to resolve the issue

• Ability to identify escalation paths through initial problem identification and appropriate follow-up with IT Towers resulting in expedited case closure

• Accountable for tracking incidents and requests to satisfactory conclusion

• Skilled Communicator, KBI Authors, i.e. PR Creation and End-User Communication Contact.

Active team player

• Proud to be representing ISIT to the business, upholding reputation’ supporting the wider team goals

• Working on ad-hoc project involvement and engagement with the business as part of the wider ISIT initiatives such as audits, O365 Roll out, Workday and SAP End User Project Involvement

• Supporting colleagues as projects require extra hands, or covering vacation

What we can offer. In addition to a competitive salary, Tate & Lyle also offers:

• 26 days annual leave, plus statutory public holidays

• Eligible for discretionary company bonus opportunity from next financial year (commences April 2020) up to 5% of salary

• Interest free season ticket loan

• Private medical health insurance

• Competitive stakeholder pension

• Personal accident insurance cover

• Save As You Earn (SAYE) Share option scheme

• Give As You Earn scheme for tax free charitable donations

• Life assurance

• Group income protection scheme

• Employee Assistance helpline

• Social and wellbeing events hosted in our Kingsway offices throughout the year