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Internal Communications Manager

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Date: 11-Aug-2019

Location: London, LND, GB

Company: Tate & Lyle

Role purpose 
You will deliver internal communications leadership and support for a variety of departments across our business. This includes partnering with internal stakeholders globally to develop and deliver internal communications. You will shape the communications strategy and plan for specific business functions to tell the story of the work completed by the function as well as the leadership team, both within the function and across our global organisation. In turn, this will then support an even higher level of employee engagement.

Forging and maintaining relationships with colleagues from across the business globally will enable you to identify and develop news stories that can be shared internally and externally (in collaboration with our PR Manager for external opportunities).


Main accountabilities
•    Design and lead the functional specific internal communications strategy and plan to effectively tell the story and build the functions reputation across the Group globally
•    Ensure the functional specific internal communications strategy is aligned with the global communications strategy
•    Create and deliver the communications plan, activities and programmes e.g.:
      o    Create engaging and impactful core messages and content, ensuring consistency with corporate messaging, for various internal channels
      o    Ensure timely and informative communications
      o    Identify the communication channel(s) to use (Intranet, Yammer, newsletter, townhalls, etc.) 
      o    Gather stories for and write the monthly newsletter (functional specific)
      o    Contribute to the agenda of monthly / quarterly team meetings
      o    Regularly and continuously update functional specific pages on the Intranet and build engagement with functional specific Yammer
      o    Manage the production of internal videos promoting functional specific activities / people
      o    Identify and support the creation of content for external digital platforms (Website, LinkedIn, Twitter, YouTube etc.) 
•    Write and edit presentations, speeches and other materials to support our leaders
•    Proactively collaborate with the business unit’s team to identify opportunities such as site visits, group calls, town halls etc. at which the leaders should speak
•    Liaise with the site / group to understand key messages and factor them into presentations and scripts for the leaders
•    Accurately maintain an overview of communications requirements for existing and future projects and programmes for your dedicated business units
•    Provide communications related to global projects and programmes 
•    Act as the expert adviser and quality assurance for communications coming out of the functions
•    Day to day alignment with other communications, change management and project /  programme related staff in the business 
•    Consider and test new ways of delivering effective internal communications
•    Monitor and measure the impact of the internal communications to advance the comms plan
•    Proactively identify potential external media stories / opportunities and work with the Corporate PR Manager to deliver them
•    Ad hoc duties and projects as required


Performance measures 
•    Communications plan meets desired objectives and activities and programmes are on time and on brand 
•    Grow positive understanding of the business unit internally across the Group 
•    Initiate exciting and innovative internal comms efforts and campaigns that help promote the function and tell its story, closely integrated with overall business strategy
•    Increase engagement within the function through targeted campaigns and communications


Skills and experience required
•    Good track record performing well in an internal communications role creating content for global consumption in a global HQ
•    Practical experience using various internal communications methods / channels – up to date with industry trends
•    Proven experience producing high quality, engaging, accurate copy for a variety of global internal audiences using a range of internal comms channels 
•    Experience translating complex terminology to mainstream audiences 
•    Enthusiastic, engaging and experienced communicator, with experience leading multiple projects; planning, prioritising  and delivering successfully to multiple deadlines 
•    First class communication skills (written, verbal, visual, engaging presenter)
•    Proactive and inquisitive with the ability to spot a good story and identify good opportunities
•    Excellent interpersonal skills and the ability to establish a rapport and effectively influence others
•    An eye for accuracy and detail
•    Uses sound judgement
•    Advanced project management skills
•    Advanced MS Office skills, especially PowerPoint
•    Basic video editing skills desirable
•    Knowledge of the food manufacturing industry and the food market desirable
•    Previous experience in a B2B company desirable
•    Relevant qualification in Communications, PR or equivalent course or experience
•    Ability to look for creative and original solutions to support communications objectives
•    Ability to work independently as well as to take direction and listen to others
•    Ability to quickly create professional relationships with key stakeholders at all levels of the organisation
•    Ability to question stakeholders to clearly understand their requirements and objectives
•    Partner with key stakeholders to ensure communications meet business objectives